Conversie.ai – AI Personalization for E‑commerce

1. Introduction

This Privacy Policy describes how 38 Elements DOO ("we", "our", or "us") collects, uses, and protects information when you use the Conversie.ai API service ("Service"). We are committed to protecting your privacy and the privacy of your customers.

38 Elements DOO is a company incorporated in Serbia and is the operator of this service.

2. Data Collection and Usage

Stateless Service Design: Conversie.ai operates as a stateless API service. We do not store, retain, or process any personal data of your customers beyond the immediate scope of each API request.

Data Processing: All data passed through our API is used solely for real-time content generation and is immediately discarded after processing. We do not maintain databases of personal information.

Account Information: We collect minimal account information necessary to provide the service, including email address, organization name, and billing information for payment processing.

3. GDPR Compliance

Our stateless architecture ensures GDPR compliance by design. Since we do not maintain databases of personal information, there is no need for data retention policies or data deletion requests for customer data processed through our API.

For account information, you have the right to access, rectify, erase, restrict processing, and data portability. Contact us to exercise these rights.

4. Third-Party Services

We utilize advanced AI services for content generation. Data passed to our AI providers is subject to their privacy policies and is not retained beyond the scope of the immediate request.

We use secure payment processors for billing. Your payment information is processed according to industry standards and is not stored on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit using HTTPS/TLS
Secure API authentication mechanisms
Regular security audits and monitoring
Limited access to systems and data

6. Your Responsibilities

As the API user, you are responsible for:

Ensuring compliance with applicable privacy laws in your jurisdiction
Obtaining necessary consents from your customers before using our service
Implementing appropriate privacy policies for your own applications
Securing your API keys and access credentials

7. International Data Transfers

As a service operated from Serbia, data may be processed in various jurisdictions. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable data protection laws.

8. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

38 Elements DOO

Contact: Use our contact form with “Legal/Privacy” reason

Address: Serbia